Another in our series of Dental FraudBuster tips to help prevent fraud, waste, and abuse in your dental practice.

Remote Desktop” software allows you or others to connect to your computer from a remote location over an Internet connection.

This allows others to access to everything on your computer as though you were directly connected to it.

Names like GoToMyPC, LogMeIn, and TeamViewer are names synonymous with these applications.

Remote desktop access is awesome when you need to access your office computer from home.

And, it is a lifesaver for computer companies vendors when supporting their products and services. 

However, sometimes a remote connection to a dental practice is unintentionally “left on” after it is no longer needed. .

I have observed “well-intended” employees install and use remote desktop software without the employer’s consent or knowledge; and sadly, I have seen remote desktop software installed by dishonest employees.

Check your computers!

Dentists and Practice Owners; check all of the computers in your office to determine which have remote access software installed.

If you cannot do this yourself, then ask your IT company for help.

Make a list of each remote access connection and determine if the connection is required or unauthorized.

If the connection is no longer needed; then disable it.

If the connection is not recognized or unauthorized; then investigate. (You can call me for assistance if you need help to investigate.)

Be sure to check for unused or unauthorized remote desktop software:

  • at least once a year
  • every time an administrative employee is hired, or fired
  • whenever you switch to another:
    • IT company
    • dental software company
    • remote consulting service
    • accountant

Common Remote Desktop Software

Here are some of the most commonly used Remote Access applications. You can click on the image to see Wikipedia’s list of remote desktop software

William Hiltz BSc MBA CET

Bill Hiltz is the CEO of
Hiltz & Associates
and the creator of
Dental FraudBusters.